Refund policy

Refund Policy

Last updated: October 16, 2026

We want you to love your strips. If something’s wrong with your order, we’ll make it right.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong product, contact us within 14 days of delivery and we’ll send a free replacement or give you a full refund.

To start a claim, email support@dissolv.com with:

Your order number
A photo of the product and packaging showing the problem
A short description of what’s wrong

We’ll review your claim and reply within [2] business days. If it’s approved, replacements usually ship within 3 business days.

Lost packages

If your tracking shows no movement or your order hasn’t arrived, contact us no later than 20 days after the estimated delivery date. We’ll investigate with the carrier and send a replacement or issue a refund if the package is confirmed lost.

Returns and change of mind

Because our products are consumable supplements, we can’t accept returns or exchanges for change of mind, including opened or used products. This protects the safety and quality of every product we ship.

Situations we can’t refund or replace

Incorrect address: if an order is returned because the shipping address was incomplete or wrong, we’ll reship it once you confirm the correct address. Reshipping costs are your responsibility.
Unclaimed or refused packages: orders that aren’t picked up, or are refused at delivery, are returned to our warehouse. We can reship them at your cost, but we can’t refund them.
Customs and import fees: international orders may be charged duties or taxes by your country. These are the customer’s responsibility. Packages refused or held because fees weren’t paid can’t be refunded.
Undeliverable international shipments: if a carrier can’t deliver an international order because of the recipient (for example, an unreachable phone number or unpaid duties), the carrier may abandon or destroy the package. In that case, we can’t offer a refund or replacement.

Cancelling an order

We start preparing orders quickly. If you need to cancel, contact us as soon as possible. If your order hasn’t been prepared yet, we’ll cancel it and give you a full refund. Once an order has been prepared or shipped, we can’t cancel it.

How refunds are paid

Approved refunds go back to your original payment method. Once we’ve processed it, it may take 5–10 business days to appear, depending on your bank or card provider. If you haven’t received your refund by then, first check with your bank or card provider, then contact us and we’ll help.